PRODUCT PRICES

All product prices shown are in English Sterling and include VAT at the current rate.

All prices include a standard centre of your choice.

All prices exclude engraving and delivery charges which need to be added before completion of your order.

We reserve the right to amend product costs at any time.
 

PAYMENT

ONLINE: We accept payment on line via Paypal

TELEPHONE: We accept most credit/debit cards for payments over £10

POST: We accept cheques or postal orders made payable to IVOR BAKER AWARDS

All items remain the property of Ivor Baker Awards until payment is received and cleared in full.  Payment is always requested in advance of sending your order out.  Please respect this and do not ask for credit.
 

DELIVERY

We request that all customers state a required by date on their orders, if no date is stated then your order will be dispatched within ten working days of receipt. Ivor Baker Awards takes no responsibility for late orders if no date has been stated.

Ivor Baker Awards makes very effort to dispatch your order using a reliable next day courier service as well as Royal Mail. However, we cannot take responsibility for late or failed deliveries due to unforeseen circumstances eg weather conditions, strike action or nobody present at the delivery address provided by the customer.

We will always try to rectify any delivery problems as soon as possible and in the most cost effective way.

Please note any orders requiring artwork or special engraving may take longer to dispatch.
 

DAMAGES

Ivor Baker Awards will only dispatch items of satisfactory quality and always pack well to ensure no damage is caused during transit to our customers.

In the event that an item is received damaged on delivery then please notify us within 48 hours and we will do our best to replace the item as soon as possible. After this time Ivor Baker Awards cannot accept responsibility for damaged goods.
 

RETURNS

If any item/s need to be returned to us then please do so using our original packaging ensuring enough packing material is used between items to avoid further damage during transit. All items returned must be received in a re-saleable condition for a refund to be made. Unfortunately, goods cannot be returned if supplied engraved.

Should we have made an error on your order then we will do our best to rectify the problem as soon as possible.
 

ITEM DESCRIPTIONS

All sizes and capacities stated are approximate and should be used as a guideline only. We reserve the right to substitute any item unavailable for one of a similar size and price. If we are unable to substitute for a similar item then a member of staff will contact you to discuss options.